IT interventions, digital initiatives bringing transparency in
governance, streamlining public service delivery
Jammu Tawi, Jan 03: Jammu and Kashmir is emerging as a
model of digital government across the country with focus on a
transparent and accountable governance system.
IT interventions and several digital initiatives are bringing
transparency in the system and streamlining the public service
delivery system for the welfare of common masses. J&K has
achieved several milestones with solid technical architecture at
the service of citizens with speedy development as the new
identity of J&K.
The prime objective of the government is line to online and
instead of travelling to Government offices, people just need to
use digital mode for availing different government services. The
Government aims to establish a system which enables people to
access high-quality services anywhere, anytime, on any device.
Continuing its march on the path of providing E-governance to its
citizens, J&K has been successful in providing nearly 444
services online including all the major services commonly availed
by the people.
Government is working to usher the UT into an environment
where its citizens would carry offices in their pockets and avail
any services without having to physically visit any of the office.
Chief Secretary, Dr. Arun Kumar Mehta in a recently held
meeting maintained that the contactless administration not only
ensures transparency and accountability but swiftness also.
He observed that the technology happens to be a panacea for all
the evils and J&K envisages to utilize the IT/ITes for optimum
empowerment of its population as per the vision of LG
administration.
Notably, the number of online services provided by the Planning
Department shot to 411 in addition to 33 services integrated on
the Rapid Assessment System (RAS). Moreover 195 services
had already been integrated with the feedback system out of
these 411 online services and some 103 more services are going
to be made RAS complaint shortly.
Synchronization with auto-appeal for the services of few
departments has generated encouraging results with 99%
applications disposed within the stipulated time frame as per the
Public Services Guarantee Act (PSGA) which not only ensures
timely delivery pof services but penalizes those officers/officials
found failing in doing so.
The UT administration is soon going to integrate all its online
services with the auto-appeal so that all the services are provided
to its citizens as per the timelines specified in PSGA for these
services for the benefit of one and all.
Government has directed the stakeholders to formulate short-
term goals of 3-6 months and long-term vision statements to
transform core ICT infrastructure, governance and services for
ease of living, accessibility, innovation to transform J&K into a
digitally empowered society and knowledge economy.
It is worth to mention that Digi Dost' program launched by Govt is
aimed at developing a strong network of digitally empowered
young volunteers at District, Block and Panchayat level who can
work as the brand ambassadors for Digital J&K and Digital India
to achieve maximum mobilization and awareness on digital
services.
‘Digi Dost' volunteers assist in digital service delivery, data
collection, training, spreading information regarding Digital India
campaign and make the people aware about cyber hygiene and
cybercrimes.
As per official data, J&K is number one in the ranking of UTs in e-
governance. Host of initiatives like e-office, BEAMS, Awam ki
Awaaz, MyGov, e-Unnat, Digilocker, Aapki Zameen Aapki Nigrani
have brought transparency and accountability in governance
across J&K mad brought transformational changes in the lives of
people—(KNO)
