Ravneet Kaur, the chairperson of India’s Competition Commission (CCI), has highlighted significant concerns regarding the rapid digitalization of businesses and markets. In her address at CCI’s 15th annual celebrations, Kaur outlined how the accumulation of large user data sets by digital platforms can discourage new competition.
When a small number of major companies dominate markets through network effects, it becomes very difficult for startups to enter. Kaur noted this winner-takes-all dynamic in digital spaces. Additionally, she expressed worries about platforms having power over competitors that rely on their infrastructure for access to customers. This threatens neutral treatment and could enable self-preferencing.
Another issue is how algorithms shape user experiences and business decisions online. While algorithms deliver customized services, their lack of transparency allows risks like tacit price coordination between companies. For CCI, ensuring fair competition amid rising digital complexities will require thorough understanding. Towards this, the commission is conducting a market study on artificial intelligence applications and consequences.
During the event, the Attorney General too highlighted user data dominance by e-commerce giants as a potential area for antitrust oversight. He suggested including the long-awaited e-commerce policy in the new government’s first 100 days agenda. With industries undergoing swift digital shifts, upholding an open, innovative digital economic order will rely on vigilant, consultative regulation and enforcement. CCI’s ongoing work aims to secure these objectives in India’s technology-led development.
