New Delhi, August 16: The Centre had reportedly contemplate for assisting the Jammu and Kashmir administration in establishing “Grievances Portal” in each of the 20 districts of the Union Territory.
According to officials in the Ministry of Personnel, Public Grievances, a plan is discussed with Lieutenant Governor Manoj Sinha for the next phase of expansion of the online public grievance redressal portal in the UT.
The move is seen as significant in view of the ongoing plan to strengthen governance initiatives in Jammu and Kashmir.
Senior officers dealing with public grievances, including the Secretary of the Administrative Reforms and Public Grievances (ARPG) at New Delhi, Chhatrapati Shivaji and Additional Secretary V Srinivas will soon initiate the process.
“A plan was finalized to extend and establish a portal in each of district headquarters in the UT for addressing the grievances of citizens and for providing services seamlessly at their doorstep,” a senior official said.
To implement this initiative, it has been decided that the Department of ARPG of the Centre will further enhance the ongoing collaboration with the UT government to revamp the “Awaaz-e-Awam” portal with a mapping of last-mile grievance officers for improved quality of aggressing grievance and reduced timelines in effective disposal of cases.
A focused team of officials from the Department of ARPG would be constituted to work with the UT administration in the coming days to ensure that each of the 20 Jammu and Kashmir districts has a portal.
