Jammu, Dec 14: Jammu and Kashmir’s public grievance redressal platform, JK Samadhan, has received 1.02 lakh grievances so far in 2025, resolving 88,091 cases and achieving an overall disposal rate of 86.27 per cent, officials said on Sunday.
The data was reviewed at a meeting chaired by Chief Secretary Atal Dulloo to assess the performance of the JK Samadhan system across departments, districts and allied offices. The Department of Public Grievances informed the meeting that a total of 1,02,110 grievances had been registered on the platform till December 11.
A month-wise trend analysis indicated steady citizen engagement throughout the year, with grievance inflow peaking at 7,087 cases in February and remaining consistent in the following months. Officials said the disposal rate for grievances originating on JK Samadhan stood at 87.59 per cent, while cases linked to the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) recorded a disposal rate of 76.35 per cent.
The chief secretary appreciated the progress in district-level household registration under JK Samadhan, noting exemplary coverage in several districts. Ganderbal topped the list with 115 per cent coverage, followed by Shopian at 105 per cent and Kishtwar at 101 per cent. Overall, the Union Territory has achieved 69 per cent of the targeted household registrations.
The meeting also reviewed department-wise grievance loads and disposal efficiency. Departments including revenue, PWD (R&B), rural development, power development, housing and urban development, home and Jal Shakti reported the highest grievance volumes and were directed to expedite redressal and improve public satisfaction levels. While several departments maintained disposal rates above 85 per cent, others were asked to further reduce pendency.
Reaffirming the government’s commitment to accountable and citizen-centric governance, Dulloo stressed that timely, transparent and empathetic grievance redressal is a core responsibility of every department. He said JK Samadhan has emerged as the central platform for monitoring citizen services and called for improved responsiveness, stronger appeal mechanisms and better integration with CPGRAMS.
The chief secretary urged administrative secretaries, heads of departments and district administrations to bring down pendency, enhance communication with complainants and ensure grievances are resolved to the satisfaction of citizens. He also reviewed the citizen feedback dashboard, which captured responses on 8,704 grievances. While many departments received positive satisfaction ratings, some were advised to improve follow-up communication, particularly in cases where complainants reported no calls or messages from officials. (Agencies)
