215 services available on portal, 1472350 certificates issued
till date
Srinagar, Jan 19: Keeping pace with digital revolution taking
place in present era, E-Unnat has been successful in extending
efficient, transparent and reliable government services to
common citizens fulfilling their basic needs in a more robust and
responsive manner.
With this vital technological intervention, the people now can
easily avail all government services at the click of a button thus
getting much needed relief from unnecessary hindrances at
different official levels.
Jammu and Kashmir administration has made a remarkable
achievement in the digital journey of Jammu and Kashmir with e-
Unnat having 215 services available to the public. Besides, the
portal is acting as a window for government to obtain feedback
from citizens on any subject related to service delivery to identify
grey areas for further improvement.
Through e-Unnat, citizens need to first register and apply for any
service by filling an application form. After that, they will receive
an output certificate/report as the service deliverable.
Notably, Chief Secretary, Dr. Arun Kumar Mehta, inaugurated the
integration of Public Service Guarantee Act (PSGA) portal having
Auto-Appeal System feature with the e-UNNAT to provide a
major impetus to transparent, citizen friendly and efficient
governance. With this step, the J&K government has now
integrated the online dashboard (https://aas.jk.gov.in) for all
citizen centric services available on e-Unnat Portal, as per the
provisions of PSGA .
In the process, J&K has become the first UT in the country to
implement such a robust system. This step of the government is
expected to be a game changer as it empowers the citizens and
would go a long way in curbing delays in providing services to
citizens, weed out red-tapism, inefficiency, lethargy and culture of
apathy and impunity. Under this system, the service delivery
timelines, details of defaults and penal provisions besides
generation of statistics and drill down facility together with auto
escalation / auto-appeal feature is available online.
The aim of the government in incorporating the auto-appeal and
auto-escalation feature in the portal is that the provisions of the
PSGA get integrated into the online application processing and
service delivery mechanism to be strictly adhered to.
Meanwhile, J&K has also become the first Union Territory to
launch its own Unified Citizen Services Portal
(https://eUnnat.jk.gov.in) incorporating ‘Meri Pehchaan' (National
Single Sign-on) to make available Citizen Centric Services to the
common man under a single portal.
The TEJAS Dashboard on the e-UNNAT portal would show, at a
glance, the online e-service applications received, services
delivered, applications pending, applications rejected, with the
delayed services delivery break-up further displayed based on
time delay periods, less than a week, one to two weeks, more
than two weeks, and so on.
At the same time, the e-UNNAT portal now also provides a
glimpse into the My Scheme portal of the Government of India by
mapping, initially, six schemes of the J&K government and
providing access to information on those by re-directing through a
single URL.
The statistics of response received on the platform has revealed
that 1937127 applications have been received for above
services. Out of these, 1472350 certificates have already been
issued digitally with just 464777 applications under process.
