CS launches eUnnat Dashboard with Auto-appeal System

‘Breach of timelines in service delivery of these 103 services to attract penalty'
Srinagar, May 24 : Chief Secretary, Dr Arun Kumar Mehta Wednesday launched the PSGA auto-appeal system for 103 services offered by different government departments through eUnnat dashboard in presence of Commissioner Secretary GAD, Sanjeev Verma; Commissioner Secretary IT, Prerna Puri and Secretary Revenue, Piyush Singla.
The system shall trigger appeal to appellate authorities once the time lines specified under the Public Services Guarantee Act (PSGA) for availing these services are breached for any of them.
Dr Mehta complimented the IT Department for integrating the feature in the vital digital services offered by these Departments to the citizens. He observed that this feature is going to act as a turning point in maintaining transparency and accountability in delivery of services to the public and eradicating corruption.
He maintained that the auto escalation feature of online services is going to put an end to malpractices besides promoting fairness, a priority set by the current dispensation in all its affairs. He made out that any sort of indiscipline or breach of timelines in providing the services would attract a penalty as per the PSGA.