Leh: The Hon’ble Lieutenant Governor of Ladakh (HLG), Brigadier (Dr) BD Mishra (Retd), launched the e-Daakhil portal (e-filling consumer complaints) at the Lieutenant Governor’s Secretariat in the presence of CEC/Chairman, LAHDC Leh, Dr Mohd Jaffer Akhoon; Executive Councillors and Councillors from LAHDC Kargil; Advisor to the HLG, Dr Pawan Kotwal, Administrative Secretaries and officials from National Informatics Centre (NIC). The launch of the portal is a significant step towards digitising consumer complaint redressal in the Union Territory of Ladakh. Developed under the Consumer Protection Act 2019, which came into effect in July 2020, the e-Daakhil portal empowers consumers to file complaints online with the Consumer Commissions in Ladakh. This innovative platform eliminates the need for physical visits and enables seamless online payment of filing fees.
Officials from National Informatics Centre (NIC) provided a detailed presentation on the functionalities and benefits of the e-Daakhil portal.
Key Features of the e-Daakhil Portal include Online Complaint Filing as consumers can now submit their complaints from the comfort of their homes or offices, saving time and effort; the easy payment process, the real-time tracking of their complaints online, enhanced transparency and accountability in the consumer complaint redressal process, etc.
The HLG commended the officials for the e-Daakhil portal, stating that it would save consumer’s time, money and energy.
Chairman/CEC, LAHDC-Kargil, Dr. Mohd Jaffer Akhoon; EC, LAHDC-Kargil, Kacho Feroz; EC, LAHDC-Kargil, Phunchok Tashi; Advisor to the HLG Dr. Pawan Kotwal, Principal Secretary Sanjeev Khirwar, Secretary FSC & CA, Yetindra M. Maralkar, Secretary PWD, Michael D Souza, Punchok Paldan, Director & OIC, NIC Ladakh; Achintya Gupta, Scientist-D, e-Jagriti Project, NIC Hq Delhi;. Kunzang dolma, Scientist-B, e-Daakhil Coordinator, NIC Ladakh; Councillors from LAHDC-Kargil and other concerned officers and officials were present during the event. G. Mayil Muthu Kumaran, DDG & HoG, e-Jagriti & ePDS Projects, NIC HQ Delhi along with his technical team and Sunil Kaul, SIO, NIC Ladakh joined the launch event through Video Conference.
