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    TechnologyHow overstating AI capabilities erodes trust and hinders adoption

    How overstating AI capabilities erodes trust and hinders adoption


    Over the past year, there has been a huge surge in the number of companies claiming to offer Artificial Intelligence-based products and solutions. However, many of these organizations appear to be overstating the role of AI in their offerings. This raises important concerns around ‘AI washing' and its potential downsides.

    AI washing refers to the practice of companies exaggerating their AI capabilities or misleading customers about features that have not been fully developed. Some intentionally promote themselves as AI-focused to take advantage of the hype, when the underlying technologies may be quite basic. The risks of this approach need careful consideration.

    Data shows the number of startups highlighting AI has grown rapidly, but most businesses are still not widely utilizing the . Surveys find that a very small percentage have integrated AI into core operations. This gap indicates the possibility of embellishment in how AI is portrayed.

    Real- examples shed light on questionable practices. In one instance, a leading company presented a demonstration video implying their chatbot had advanced visual recognition skills, when it was simply responding to text prompts. Elsewhere, grocery checkout systems were said to leverage AI and sensors, but relied on human reviews.

    Brands from diverse sectors like fast food and beverages have faced criticism for overblown AI claims that did not match realities. Even government agencies have taken action against investment advisers making unfounded assertions about artificial intelligence powered solutions and forecasts.

    While hype may generate short term gains, experts warn AI washing carries significant downsides. It diverts resources from meaningful innovation and complicates decision making for businesses seriously exploring the tech. Consumers also risk privacy and security issues from subpar tools. Overall adoption could slow if initial impressions disappoint.

    With immense potential, responsible development of AI is key to future progress. Exaggerations must be avoided to establish well-placed trust. Only by walking the talk on capabilities can companies and industries truly benefit from this transformative technology. greater transparency and self-evaluation against key criteria can help curb the ‘AI washing' effect and its unintended consequences.

    The Northlines is an independent source on the Web for news, facts and figures relating to Jammu, Kashmir and Ladakh and its neighbourhood.

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