Train Superintendent to address onboard complaints
NEW DELHI: With the aim of ensuring improvement in onboard services, railways will have a person as Train Superintendent responsible for all facilities on train as single window service system.
Currently different agencies are to be approached for different types of facilities such as cleaning, electrical functioning and catering, provided in the train.
In order to save the passengers from bothering on various accounts, we have decided to nominate Train Superintendent as a single person accountable for all facilities on train, said a senior Railway Ministry official.
It will be launched as a pilot for all Rajdhani trains originating from the capital.
According to the plan, a senior TTE will become Train Superintendent and a seat will be earmarked for him in each train. (AGENCIES)
